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Success can be a serious business vulnerability, and often a company’s fall from grace can be traced to decisions made in its time of greatest achievement. General Motors, IBM, Kodak, Rubbermaid-these are just a few examples of top companies that became complacent and bloated. To sustain success they should have been uncovering fresh approaches, improving their products and services, and staying lean and agile. The nine traps to avoid are:
How? A combination of strong leadership, new approaches to practices, empowered employees, and a drive for continuous revitalization—difficult but not impossible in any company.